Refund Policy

1. Digital Products — Individual Purchases

Digital products are delivered electronically and are considered delivered when access credentials, download links, activation codes, or entitlements are issued.

Refunds are not normally offered for:

• Change of mind after purchase
• Accidental purchase after access has been granted
• Unused materials following entitlement issuance
• Partial downloads once access is available

Refund requests may be reviewed in limited cases, including:

• Duplicate purchases
• Verified billing errors
• Verified technical access failures that cannot be resolved after reasonable support efforts

Requests should be submitted within 7 days of purchase. If a refund is approved, associated digital access rights may be terminated.

2. Organizational and Institutional Licenses

Organizational, enterprise, and institutional licenses may be governed by separate written agreements between Midline Business Solutions, Inc. and the contracting entity.

Unless a written agreement states otherwise, license fees are non-refundable once activation credentials, seat allocations, or entitlement access has been issued.

• No prorated refunds unless contractually specified
• Suspension due to misuse or policy violation does not qualify for a refund
• Access rights remain limited to the scope, duration, and terms of the applicable agreement

3. Service-Related Fees

Some services, including non-medical home support or custom organizational work, may be governed by separate written terms, invoices, or service agreements. Those written terms control any cancellation, refund, or rescheduling question for that service.

4. Technical Resolution Commitment

If you experience difficulty accessing purchased materials, contact us so we can make reasonable efforts to resolve the issue before determining refund eligibility. Our priority is helping you access the resource you purchased.

5. Chargebacks and Payment Disputes

If you believe a charge was made in error, please contact support before initiating a chargeback so the issue can be reviewed.

Midline Business Solutions, Inc. may dispute fraudulent or bad-faith chargebacks and may provide proof of delivery, entitlement issuance, and access records as part of a payment dispute review.

6. Non-Transferability

Digital purchases and controlled access rights are non-transferable unless explicitly authorized under an organizational or enterprise license agreement.

7. Reservation of Rights

Midline Business Solutions, Inc. reserves the right to refuse, suspend, or revoke digital access in cases of suspected fraud, abuse, misuse, or violation of applicable terms.

Nothing in this policy limits rights otherwise available under applicable law.

8. Contact

Refund inquiries must be submitted through the official support contact listed on the website. Please include your order reference and purchase date when available.