Support
Accessibility Statement
Midline Business Solutions, Inc. is committed to improving accessibility for CarePlanCompass™ users, including individuals with disabilities. We aim to provide a usable experience across devices, browsers, and assistive technologies.
On this page
1. Our Commitment
We design and maintain CarePlanCompass™ to support accessibility and usability. Accessibility is an ongoing effort, and we continue improving page structure, content organization, navigation, and readability based on practical testing and user feedback.
If you experience difficulty accessing any part of the site or resources, we will make reasonable efforts to provide an accessible alternative or help you locate the information you need.
2. Standards We Reference
Our accessibility approach is informed by widely recognized guidelines, including:
- Web Content Accessibility Guidelines (WCAG)
- Section 508 accessibility principles for electronic and information technology
While we aim to align with these guidelines, accessibility may vary by device, browser, user settings, and assistive technology.
3. Accessibility Features
Examples of practices we prioritize include:
- Clear headings and semantic page structure for screen reader navigation
- Keyboard-friendly navigation and focus visibility
- Readable typography and spacing
- Attention to color contrast for key text and buttons
- Consistent page layouts and predictable navigation
Tip
Most browsers support zoom and text scaling settings. Many devices also support system-wide font sizing and accessibility options.
4. Known Limitations
Some accessibility limitations may occur, especially in the following situations:
- Older content that has not yet been updated to current formatting standards
- PDF or downloadable materials created from external templates or legacy files
- Third-party embedded content such as forms, widgets, payment pages, or external links
We prioritize improvements that reduce barriers and improve the overall user experience.
5. Requesting Assistance
If you need help accessing content or navigating the site, contact us and describe:
- The page or resource you were trying to access
- The issue you encountered
- Your preferred method to receive the information
Contact: Use the contact form
Email: info@careplancompass.com
6. Reporting Barriers
We welcome feedback. If you encounter an accessibility barrier, please include any helpful details such as device, browser, assistive technology, and the specific page.
Accessibility reports are reviewed as part of ongoing improvements, and we respond within a reasonable timeframe.
7. Third-Party Content
Some pages may link to or embed third-party content not controlled by Midline Business Solutions, Inc. We cannot guarantee the accessibility of third-party services, but we aim to select reputable providers and provide alternatives when feasible.
Need an accessible alternative?
Contact support and tell us what you need. We’ll help you get the information in a usable format.